Terms & conditions
The terms and conditions apply to the use of the zadehome.com website. By placing an order with us, you are agreeing to accept these terms and conditions in full. The terms and conditions can be updated at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in the event of any changes. If you do not agree with the terms and conditions set out below, you should not use or access this website. If you have any queries relating to our terms and conditions, please contact us before placing an order. These terms do not affect your statutory rights.
We reserve the right to withdraw or amend the products and services on this website without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Zade Home will not pass on your personal, credit or debit card details to any third party. We will never ask for personal details via email. If you receive an unsolicited email asking you for your zadehome.com login or account details, please contact us immediately.
Use of this Website
You warrant that all details you provide to zadehome.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
Your contract for purchases made through zadehome.com is with Zade Home Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You warrant that the name used by you to place an order and to arrange payment is your true name. The use of any other name will entitle us to withdraw from the contract and may lead to prosecution.
Zade Home reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
- you fail to make payment to us when due
- you breach any of our terms and conditions
- when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on zadehome.com.
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
During the registration process, you must select a username and password. You are responsible for all actions taken under that username and password. You must make every effort to keep your password safe and should not disclose it to anyone. You must change your user name and/or password immediately if you think someone else may know it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Zade Home as soon as possible.
By placing an order via this website you are making an offer to Zade Home to purchase the goods detailed in your order upon the terms described in your order including any delivery charges.
Once you have placed an order we will send you a confirmation email that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Zade Home for the sale of our products will only exist once payment has been taken by Zade Home for your order. Payment will only be taken by Zade Home after your order has been accepted and processed. After payment has been taken by Zade Home, your order will be despatched to you. We will send you an email confirmation once your goods have been despatched. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
You may normally cancel your order (once accepted by us) for any reason up to 7 working days after receipt of your goods. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days; however it is your responsibility to return the goods, at your own cost, if you have already received them.
All orders are subject to acceptance and product availability. Your credit/debit card will be authorised when your order is placed and processed but you will not be charged if an item is not in stock or your order has not been accepted. This does not affect your statutory rights. If your order has not been accepted, you will receive an email from us telling you the reasons why.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please refer to the Delivery page of this website.
Returns and Exchanges
If you are not entirely happy with your goods, you can return them to us for a full refund up to 14 days from receipt of your goods. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and in the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. You may also cancel your order with us, under the UK Distance Selling Regulations, up to 7 days after receiving your goods. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days; however it is your responsibility to return the goods, at your own cost, if you have already received them. Refunds will be credited to your original method of payment.
To return any products to us, please complete the returns section of the invoice which comes with your order, and clearly mark whether you would like a refund or exchange. Please make sure that the invoice is enclosed with the goods you are returning and post the items to the returns address listed on the invoice. We strongly recommend that you return goods via registered mail so that you have proof of despatch in case an item is lost. We cannot accept responsibility for goods lost in transit. All items must be securely packed; damaged items cannot be refunded or exchanged.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty.
Prices and Charges
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you decide to cancel the order and you have already paid for the goods, you will receive a full refund.
All prices are on zadehome.com are in pounds sterling and inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
We accept online payment in a secure environment by debit or credit card. We currently accept Visa, MasterCard, American Express, Delta and Maestro. Payments can also be made using Zade Home gift vouchers. All transactions are processed in pounds sterling (£).
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery of your order.
Providing the item you order is in stock, all orders are usually despatched within 48 hours to arrive with UK customers for the delivery times mentioned in the Delivery page. Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. We will advise you by e-mail when your goods have been dispatched.
If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
Please refer to our Delivery page for further details.
Disclaimer of Liability
Zade Home does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Zade Home nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Zade Home or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Zade Home Ltd and any other associated company of Zade Home Ltd as if references to Zade Home Ltd included references to each such associated company.
While Zade Home uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Zade Home will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Zade Home takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Zade Home will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Zade Home has taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, Zade Home cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
Further, Zade Home will not be responsible nor liable for your use of any other websites which you may access via links within this website. Zade Home does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Zade Home.
The entire liability of Zade Home under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Zade Home will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Zade Home may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Zade Home.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
All rights, including copyright, in the content of the zadehome.com web pages are owned or controlled by Zade Home Ltd. In accessing the zadehome.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the boden.co.uk web pages for any other purpose whatsoever without the prior written permission of Zade Home Ltd.
Third Party Information
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please contact our customer service team if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Zade Home. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Zade Home Ltd.
Zade Home Ltd, Farriers, The Street, Albury, Surrey GU5 9AE. Registered in England and Wales Company No. 06907869. Registered VAT No. 974776751.